Written communication is your strongest tool
Verbal agreements and WhatsApp messages carry far less legal weight than formal written communication. Every significant request to your landlord should be made in writing, dated, and sent from your rent.ai address so it's on record.
What to include in every message
Your full name and the property address.
A clear description of the issue or request.
The date you first became aware of the problem.
A reasonable deadline for response or action.
Reference to the relevant clause in your contract or the applicable law.
Tone: firm but professional
Avoid emotional language. Stick to facts. A calm, factual message citing specific legal provisions is far more effective than an angry one - and far less likely to escalate the relationship unnecessarily.
When they don't respond
Silence is not acceptance. If your landlord doesn't respond within your stated deadline, send a follow-up explicitly noting the non-response and escalating to a formal notice. Document every attempt. This paper trail is essential if the matter reaches a conciliation or court stage.